Título: Analysis of the Implementation of a Lean Service in a Shared Service Center: A Study of Stability and CapacityAutor: André Teixeira PontesAno: 2020DOI: 10.1109/TEM.2018.2888837Revista: IEEE TRANSACTIONS ON ENGINEERING MANAGEMENTISSN: 15580040Home: [doi:10.1109/tem.2018.2888837]Idioma: Português